Wednesday, February 8, 2017

Will It Flush? Video

Use caution with what you flush down the toilet.  'Flushable' wipes are often not as flushable as the manufacturer makes them out to be, and can commonly cause issues and backups in your plumbing system. 

Wednesday, January 25, 2017

What Should I Do If I Get An Abnormally Expensive Water Bill?

An abnormally expensive water bill could have a few culprits.  First off - call your water provider and ask them to double check that the meter was read correctly.  Also have them inspect the city owned side of the meter to make sure there are no leaks.  

If the meter was read correctly, and your water provider didn't find any leaks on their side of the meter, call a plumber and ask them to help you investigate to find the source.   A few things to look out for include: water pooled up in the yard (could be indicative of a break in the water main), constantly running toilets, or any visible signs of leaks or water damage.  The issue could be as simple as a leaking flapper valve, or you could have a break in your water main that may need to be dug up and repaired - either way, a plumber can help you identify the cause.  

After the repairs are complete, be sure to get a copy of the invoice from your plumber.  Some municipalities will give you a break on your bill in certain cases if you are able to show them that there was a problem and it has been repaired.

Wednesday, January 11, 2017

What To Do If You Suspect You Have A Frozen Pipe

If you turn on a fixture and very little or no water comes out, you may have a frozen pipe.  We highly recommend calling a licensed plumber right away to get on their schedule as soon as possible.  Next, shut your water off at the main shut-off valve.  Click here to learn more about where your shut off valves are located.  If there is a visible leak and you do NOT know where your shut off valve is, then call your local water utility company so they can come and shut the water off for you underground at the street. 
Here are a few tips on thawing frozen pipes for the 'do-it-yourselfers': 
  • Make sure the water is off at the main!
  • Try to locate the frozen pipe.  If you had no water at any fixtures in the home, then the frozen pipe is probably near your main.  If only one fixture was affected, then one of the pipes feeding that fixture may be frozen.  Open the faucet that the suspected frozen pipes are feeding and try to follow the pipes from that fixture. 
  • With the faucet remaining open, try to use a heat lamp or a hair dryer to thaw the frozen area. 
  • Visually inspect the pipe for any cracks or breaks – if the pipe appears damaged then you will want to stop here, leave the water off and wait for a plumber to make the repair.
  • If the pipe does not appear to be broken, you can turn the water back on once the frozen area has started to melt.
  •  Leave the water running at this fixture until the pipe is completely thawed, you may want to leave it trickling to help prevent it from refreezing.
  •  If the pipe froze once, it could freeze again – it’s important to have a plumber or contractor come out to identify any problem areas.  The piping may need to be rerouted, insulated, or your crawlspace may need to be insulated more.
  • If you followed the above steps and were able to successfully thaw the frozen pipe, you should still have a plumber come out and inspect the piping to ensure there are no additional issues or leaks. 

Wednesday, December 28, 2016

Don't Let This Happen to You!

Photo from

Don't forget to winterize your home! Or if you are leaving town for a shorter period of time, turn your water off at the main, and don't turn your heat below 60 degrees.

Wednesday, December 14, 2016

Lewes Leaders Urging Residents to Stop Flushing Handi Wipes

Lewes Leaders Urging Residents to Stop Flushing Handi Wipes: The Lewes Board of Public Works is urging neighbors to not flush non-disposable wipes like Handi Wipes down the toilet, saying that this is causing major damage to the sewer system.

Wednesday, November 30, 2016

Don't Forget to Unhook Your Outside Hoses

With temperatures hovering around freezing recently, it's important to unhook any outside hoses.  Leaving hoses connected can cause water to freeze all the way back into the crawlspace of your home. You also may want to consider having any outdoor plumbing items (including outside showers) winterized by a licensed plumber.    

Wednesday, November 16, 2016

Holiday Plumbing Tips

The holidays are often the busiest time of year for plumbers. Sometimes issues can arise when you are not home, or because you have too many people in your home. Here are a few tips to reduce your chances of becoming victim to frozen pipes and common clogs:

-If travelling for the holidays, do not turn your heat below 60. It's also a good idea to turn your water off at the main shut off valve - if a leak should occur while you are gone, this will minimize the damage.

-Try not to put any fats, oils or fibrous/tough materials (including sweet potatoes, egg shells and poultry skins) down your drain or into your garbage disposal.

-Turn your disposal on before throwing any food scraps into it.  Also let your disposal run for at least 10-15 seconds before and after using it to be sure that all of the food waste has flushed through.

-Avoid using flushable wipes - they are often not as 'flushable' as the manufacturer makes them out to be and can commonly cause backups.

-Keep a trash can nearby toilets and make sure it's visible to discourage guests from flushing unwanted items.